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Personvernerklæring

Personvernerklæring

Personvernerklæring for Ferskify
Denne personvernerklæringen beskriver hvordan Ferskify, et selskap basert i Oslo, samler inn og bruker personopplysninger fra våre kunder og brukere av våre digitale tjenester.
1. Innsamling av personopplysninger
Vi samler hovedsakelig inn personopplysninger direkte fra deg i følgende situasjoner:
– Når du bestiller tjenester fra oss: Vi samler inn kontaktinformasjon, detaljer om tjenesten du bestiller, og informasjon om ditt hjem og forventninger.
– Når du kontakter oss: Vi lagrer informasjon fra kommunikasjon og tilbakemeldinger.
– Når vi sender markedsføringsmeldinger: Vi samler inn data for å analysere effektiviteten til markedsføringskampanjene våre.
– Når du bruker våre digitale tjenester: Vi bruker informasjonskapsler for å samle inn statistikk om bruken av våre nettsider og apper.
– Fra eksterne kilder: Vi kan motta kontaktinformasjonen din fra kampanjer eller konkurranser.
2. Behandling av personopplysninger
Vi behandler personopplysninger til ulike formål, inkludert:
– For å oppfylle våre kontraktsmessige forpliktelser, som fakturering og levering av tjenester.
– For å overholde lovpålagte krav, som regnskaps- og skatteregler.
– Med ditt samtykke, å sende deg markedsføringsmateriell.
– For våre legitime interesser, som å forbedre tjenestene våre og beskytte mot svindel.
3. Deling av personopplysninger
Vi deler personopplysninger med våre partnere, som markedsføringsbyråer, IT-leverandører og sosiale medieplattformer, alltid med sikte på å beskytte dataene dine.
4. Overføring av personopplysninger utenfor EØS
I noen tilfeller overføres dataene dine utenfor EØS. Vi sørger alltid for at slike overføringer følger EUs databeskyttelsesstandarder.
5. Lagring av personopplysninger
Vi lagrer dine personopplysninger så lenge det er nødvendig for å oppfylle formålet med behandlingen, eller slik det kreves av loven.
6. Dine rettigheter
Du har rett til å få tilgang til, korrigere, slette og protestere mot behandlingen av dine personopplysninger. Du kan også klage til Datatilsynet dersom du mener at opplysningene dine behandles i strid med loven.
7. Oppdateringer av personvernreglene
Vi kan oppdatere denne erklæringen om nødvendig, og vil varsle deg om betydelige endringer.
For spørsmål eller forespørsler, vennligst kontakt oss på
ferskify@gmail.com

Last updated on August 19, 2021

This Privacy Policy outlines the procedures and principles governing the collection, processing, and utilization of personal data by Ferskify and its subsidiaries. Applicable to all Ferskify customers and users of digital services, including the Ferskify app, this policy aims to provide a comprehensive understanding of how we manage your personal information. For any inquiries or concerns regarding this policy or the processing of your personal data, please contact us at ferskify@gmail.com

1. COLLECTION OF PERSONAL DATA

1.1 When You Order Services:

When you engage our services, we collect the following personal data directly from you:

  • Contact details
  • Order specifics (purchase data, additional residency information)
  • Expectations and preferences

1.2 When You Contact Us:

We collect information when you reach out to us, including:

  • Messages and feedback
  • Communication channel details

1.3 When We Contact You or Send Marketing Messages:

Personal data is gathered during our outreach efforts, marketing campaigns, and customer surveys. This includes:

  • Contact information
  • Interaction history

1.4 When You Use Our Digital Services:

We use cookies and similar technologies to track user interactions with our digital platforms, including:

  • Website metrics (number of visitors, viewed information)
  • User behavior data

1.5 External Data Sources:

Personal data may be obtained from external sources, such as campaigns, referrals, or competitions.

2. PROCESSING OF PERSONAL DATA

2.1 Performing Contractual Obligations:

We process personal data necessary for fulfilling contractual obligations, including:

  • Invoicing details
  • Address information

2.2 Compliance with Legal Obligations:

Certain personal data is processed to comply with legal obligations, such as:

  • Accounting and taxation-related details

2.3 Processing with Your Consent:

We seek your consent for activities like sending newsletters and targeted advertisements.

2.4 Pursuing Legitimate Interests:

We process personal data for legitimate interests, including:

  • Statistical analysis
  • Developing new services
  • Preventing fraud

3. THE PURPOSES OF PROCESSING

The processing of personal data serves various purposes, including:

3.1 Conducting Statistics and Analyses:

  • Measuring campaign effectiveness
  • Predicting sales trends

3.2 Developing New Services:

  • Utilizing data on user interests to enhance service models

3.3 Protecting Personal Data and Preventing Fraud:

  • Employing logs and measures to detect and prevent unlawful access

3.4 Customer Service and Communications:

  • Processing data to respond to inquiries
  • Notifying users about new products or services

3.5 Electronic Direct Marketing:

  • Sending direct marketing messages based on user roles or preferences

4. DISCLOSURES TO THIRD PARTIES

While Ferskify handles a significant portion of data processing internally, certain third parties may have access to personal data:

4.1 Marketing Partners:

  • Sharing information for targeted marketing campaigns

4.2 Sales Partners:

  • External partners involved in sales-related activities

4.3 IT System and Data Center Providers:

  • Utilizing external services for IT operations

4.4 Social Media Providers:

  • Sharing data through social media functionalities

4.5 Other Service Providers and Subcontractors:

  • Involving external entities for services like cleaning, consultancy, market research, and surveys

4.6 Other Situations:

  • Personal data may be disclosed in irregular situations, such as legal claims or business reorganization.

5. TRANSFERRING PERSONAL DATA OUTSIDE EUROPEAN ECONOMIC AREA

As some partners and IT systems are located outside the European Economic Area (EEA), we take measures to ensure compliance with European data protection laws. This includes:

  • Using standard contractual clauses approved by the EU Commission

6. HOW LONG DO WE KEEP YOUR DATA?

Personal data is retained for the duration necessary to fulfill processing purposes:

  • Retention periods specified in applicable laws
  • Anonymization of data instead of deletion in certain cases

7. YOUR RIGHTS AS A CUSTOMER

Data protection laws grant you several rights:

7.1 Right to Access:

  • Obtain confirmation and a copy of your personal data

7.2 Right to Rectification:

  • Request correction of inaccurate or incomplete data

7.3 Right to Be Forgotten:

  • Request the deletion of personal data in certain circumstances

7.4 Right to Object:

  • Object to the processing of personal data in specific situations

7.5 Right to Restrict Processing:

  • Request limitations on the processing of personal information

7.6 Right to Data Portability:

  • Request the transfer of personal data to another controller

7.7 Right to Lodge a Complaint:

  • File a complaint with the data protection supervisory authority if data processing is believed to be unlawful

8. UPDATES TO THIS PRIVACY NOTICE

This Privacy Notice may be updated to reflect service developments or changes in legislation. Any modifications will be communicated to users appropriately.

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